bet jali Privacy Policy

1 What Information We Collect

Various types of information are collected when you open an account on the bet jali platform and during the process of using our services. These are listed below by category.

1.1 Registration and Identity Information

We store the information you provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• Documents provided for identity verification (National ID card or passport)
• Your chosen username and encrypted password

1.2 Financial Transaction Information

Relevant transaction details are recorded during deposits and withdrawals. This includes payment method details (bKash, Nagad, Rocket, Upay) and the amount and date of transactions. We do not store any full card numbers or bank account numbers.

1.3 Usage Information

Automatically collected information about your activity on the platform, such as:

• Login time, date and device type
• IP address and browser type
• Pages viewed on the platform and betting history
• Duration and type of gaming activity

2 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. bet jali never uses your information as a means of selling it to third parties.

2.1 Service Delivery and Operations

• Account creation, verification and maintenance
• Processing deposits and withdrawals
• Running gaming services and storing game history
• Awarding applicable bonuses and rewards

2.2 Security and Safety

• Preventing fraud, money laundering and unauthorised access
• Detecting unusual account activity
• Confirming user identity

2.3 Customer Service and Communication

Your information is used to provide 24/7 live chat and email support to resolve your issues. Information may also be used to notify you of new platform features or policy changes.

2.4 Responsible Gaming Monitoring

If we notice any concerning patterns after analysing your gaming behaviour, steps will be taken to provide support. Detailed guidance on this is available on our Responsible Gaming page.

3 Data Storage and Security Measures

bet jali follows the highest technical standards to protect your information. Industry-standard encryption technology is used to secure our servers and databases.

3.1 Encryption and Data Protection

• All data transfers are carried out through SSL/TLS encryption
• Stored data is secured with AES-256 encryption
• Passwords are never stored directly — they are kept in hashed format
• Regular security audits are conducted

3.2 Data Retention Period

Information is retained while an account is active and, after it is closed, for as long as necessary to meet applicable legal obligations. Financial transaction records are generally kept for long-term auditing and dispute resolution.

3.3 Access Controls

Only authorised staff who need to view information as part of their work can access your data. All access is logged and reviewed regularly.

4 Sharing Information with Third Parties

bet jali does not sell your personal information. However, limited information may be shared with trusted third parties in certain specific circumstances.

4.1 Payment Processors

The minimum information required to complete financial transactions through bKash, Nagad, Rocket and Upay is shared with the relevant payment provider. This information is used solely for transaction verification.

4.2 Technology Service Providers

Gaming software providers (such as Evolution, Pragmatic Play, PG Soft) and security service providers may receive the technical information needed to operate their services. These partners are required to follow privacy standards equivalent to ours.

4.3 Legal Obligations

Information may be disclosed as needed to comply with court orders, government investigations, or applicable law. In such cases, we provide only the information legally required.

5 Use of Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet jali website and app to improve your experience.

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, maintain security tokens, and run the platform's basic functions. Without them, the site will not work properly.

5.2 Analytical Cookies

We collect information on which parts of the site are used most, how quickly pages load, and where users encounter problems — and use this to improve service quality. This data is statistical and not personally identifiable.

5.3 Cookie Controls

Analytical cookies can be disabled from your browser settings. However, disabling essential cookies may make it impossible to log in or make transactions on the platform.

6 Your Rights and Controls

As a bet jali user, you have several important rights over your own information.

6.1 Right to View and Correct Information

You can view the information stored in your account at any time and request corrections to any incorrect or outdated information. Providing accurate information is also important for your own benefit.

6.2 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, information that must be retained to meet legal obligations will be kept for a specified period.

6.3 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or messages, you can change your communication preferences from your account settings or contact our support team.

6.4 Age Policy

bet jali is only for individuals aged 21 or older. Age is verified at the time of registration, and accounts for individuals under 21 are not accepted. We do not knowingly collect information from minors.

7 Policy Changes and Updates

This privacy policy may be updated from time to time in line with changes in technology, law, or our services. If there are significant changes, you will be notified by email to your registered address or via a notice after logging in to your account.

You can confirm when the policy was last changed by checking the "Last Updated" date at the top of the page. Continued use of the platform after changes will be taken to mean that you have accepted the new policy.

If you have any questions or anything is unclear about this policy, you can visit our FAQ page — it has answers to common questions about privacy and security.

8 International Data Transfers

bet jali's servers and data storage may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent data protection measures are in place at the destination country or organisation.

For such transfers, appropriate agreements are entered into with the relevant parties to ensure your information remains protected.

9 Complaints and Contact

If you have any concerns or complaints about how your information is handled, please contact us. We take all complaints seriously and try to resolve them as quickly as possible.

To learn more general information about bet jali, our goals and values, please read the About Us page.